NHS Contact Us Online
eConsult is an online consultation tool that helps GPs manage patient requests and queries through digital triage. eConsult makes it easier for patients to talk to their doctor and help GPs to prioritise and deliver care through message, phone and video. Make a request here.
All patient queries and requests are triaged by the doctors and prioritised based on clinical need. We aim to respond to all requests received within five working days. Once capacity has been met for the day, eConsult will be closed until the following working day. If eConsult is closed and you feel your problem is medically urgent and needs to be dealt with on the day, please telephone the surgery or call 111 out of hours.
All our registered patients are welcome, and as a parent or carer you can use eConsult on behalf of a patient.
Click here to submit your request
SystmOnline
SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication.
Click here to book your appointment online
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
In a number of cases it might be worth considering an appointment with one of our Advanced Nurse Practitioners (ANPs) rather than a doctor. ANPs are qualified to deal with many conditions and you may be seen more quickly.
Please telephone 01205 722437 option 4. One of our receptionists will take a message and advise you on the best time to ring back.
